Mustplay Privacy Policy — Your Data Is Safe With Us

Mustplay is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our members. This Privacy Policy explains how mustplay collects, uses, stores, and protects your personal data.

By using the mustplay.pro website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.

Our Privacy Policy has been developed in accordance with Bangladesh's Digital Security Act and international data protection standards. Your data on mustplay is used only for specific, clearly defined, and legitimate purposes — nothing beyond that.

Mustplay only collects data required to operate the platform and provide member services. A detailed list of the data we collect is provided below:

We do not collect any additional data without your consent. mustplay never collects your bank account password, PIN, or card number.

Mustplay collects your data through several methods. Each method is fully transparent and carried out with your knowledge:

• Directly Provided: Information you provide directly when registering, logging in, or updating your profile.
• Automatically Collected: Device and browsing information collected automatically while you use the platform.
• Transaction Details: Information received from the payment gateway during a deposit or withdrawal.
• Cookies & Local Storage: Cookies are used to enhance your browsing experience.
• Customer Support: Information you share via live chat or support tickets.

Mustplay uses your data only for specific, legitimate purposes. A clear breakdown of how your data is used is provided below:

• Account Management: For registration, login, and managing your profile.
• Identity Verification: To verify your age and identity through the KYC process.
• Financial Transactions: To process deposits and issue withdrawals.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Service: To provide support and help resolve your issues.
• Service Improvement: To improve mustplay's games and features.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

Mustplay does not sell your data to third parties for advertising or marketing purposes without your consent. If you prefer not to receive promotional messages from mustplay, you can opt out via your account settings or by contacting our support team.

Mustplay does not share your personal data with third parties — that is our core commitment. However, data may be shared in the limited circumstances outlined below:

• Payment Processor: Necessary information is shared with bKash, Nagad, or Rocket to process your deposits and withdrawals.
• Law Enforcement: Data may be disclosed to government authorities pursuant to a court order or legal obligation.
• Security Auditor: Limited data may be shared with an accredited third-party auditor to verify platform security.
• With your consent: Certain data may be shared if you have explicitly given your permission.

Mustplay uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use are:

• Essential Cookies: Essential for the platform to function properly. These are used for login sessions and security.
• Functional Cookies: To remember your language, theme, and other preferences.
• Analytical cookies: Platform usage statistics are collected to help improve our services.

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Mustplay protects your data using the highest industry-standard security measures. Our security framework includes:

• Across All Data Transmissions 256-bit SSL/TLS Encryption।
• In Stored Data AES-256 Encryption enforcement.
• To the account Two-Factor Authentication (2FA) Benefits.
• Regular Third-Party Security Audit and penetration testing.
• Firewall & DDoS Protection System.
• In Detecting Suspicious Activity Real-Time Monitoring।
• Restricted staff access — only those who need it can view your data.

As a mustplay member, you have the following rights regarding your personal data:

To exercise these rights, contact the mustplay support team. We will typically fulfill your request within 30 business days.

Mustplay strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

• Date of birth is verified at the time of registration.
• Age verification is carried out via KYC documents in suspected cases.
• If a minor's account is identified, it will be immediately closed and all associated data will be deleted.

Mustplay does not retain your data longer than necessary. The retention period for each type of data is outlined below:

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Mustplay may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The updated policy will be published at mustplay.pro/privacy-policy.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• The "Last Updated" date will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the mustplay support team:

• Email: [email protected]
• Live Chat: Click the live chat button on any page of mustplay.pro
• Support Hours: 7 days a week, 24 hours a day

We will endeavor to resolve all privacy-related requests within 30 business days. For urgent security matters, contacting us via live chat will receive a faster response.