Mustplay Terms & Conditions — Complete Guide

Mustplay is a trusted online gaming platform in Bangladesh. These Terms & Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between mustplay and its users. By accessing the mustplay.pro website or mobile app, you are fully agreeing to these Terms.

These Terms have been prepared in accordance with the applicable laws and regulations of Bangladesh. mustplay is committed to operating with full transparency with its members. That is why we have presented all rules in clear, simple language so every member can easily understand them.

These Terms & Conditions, together with mustplay's Privacy Policy and Responsible Gaming Policy, form a complete legal framework. If you have any questions, please reach out to our support team.

The following conditions must be met to open an account and use mustplay:

• You must be at least 18 years old at the time of registration.
• You must provide your correct full name, date of birth, and contact details.
• Online gaming must be legally permitted in your country of residence.
• You are registering on your own behalf and not on behalf of anyone else.
• You must have a valid and active mobile number.
• The account has not been previously closed by mustplay for any reason.

Mustplay reserves the right to verify the information provided during registration. As part of the KYC (Know Your Customer) process, a national ID or other government-issued document may be requested. This information is stored securely and is never shared with third parties.

Only one account per person is permitted on mustplay. Opening multiple accounts is a direct violation of the Terms & Conditions, and all associated accounts will be closed.

• Operating multiple accounts from the same device is prohibited.
• Multiple accounts linked to the same bank account or mobile banking number are not permitted.
• Sharing your account with anyone else is strictly prohibited.
• Keep your login credentials (password, OTP) strictly confidential.
• If you notice any suspicious activity on your account, contact support immediately.

Mustplay currently supports deposits via bKash, Nagad, and Rocket. All deposit-related rules are outlined below:

• The minimum deposit amount is BDT 100.
• The maximum single deposit limit is determined by the applicable payment method.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted.
• Successful deposits are typically credited to your account within 5 minutes.
• If a deposit is delayed for any reason, please contact support with your transaction reference number.

Mustplay is committed to preventing money laundering. Transactions that appear unusual in amount or nature may result in a temporary account suspension for verification purposes. This is done to protect your security.

Withdrawing your winnings on mustplay is simple and fast. Please meet the following conditions before submitting a withdrawal request:

• Account KYC verification must be completed before making a withdrawal.
• The minimum withdrawal amount is BDT 200.
• Withdrawals will only be sent to a bKash, Nagad, or Rocket account registered in your own name.
• Withdrawals on verified accounts are processed in an average of 3 minutes.
• Wagering requirements must be met before bonus balance can be withdrawn.
• Withdrawal requests may be cancelled within a limited time window.

Mustplay offers a variety of bonuses and promotional offers. Each bonus comes with specific terms that must be read before claiming.

• The welcome bonus applies only to a new member's first deposit.
• The wagering requirement for each bonus is clearly stated on the offer page.
• Bonus balance and cash balance are displayed separately.
• If you withdraw before meeting the bonus conditions, the bonus balance will be cancelled.
• Attempting to claim the same bonus more than once is prohibited.
• Mustplay reserves the right to modify or cancel any bonus offer at any time.

VIP members enjoy exclusive bonus benefits. As your VIP level increases, so do the bonus amounts and perks. To learn more about the VIP program, VIP Page View.

All games on mustplay are conducted fairly and impartially. The key gaming rules are as follows:

• All game outcomes are determined by an RNG (Random Number Generator), which is regularly audited by independent third parties.
• If a technical error affects a game result, mustplay reserves the right to void or replay the bet.
• In Sports Betting, there may be an option to cancel a bet before the match starts, though this is not guaranteed.
• Players are solely responsible for disconnections caused by network issues during live gaming.
• Once a bet is confirmed, it generally cannot be changed.

All games on mustplay display their RTP (Return to Player) rate. RTP information for each game can be found on its respective game details page.

The following activities are strictly prohibited on mustplay. Any account found engaging in such activities will be permanently closed:

• Creating multiple accounts to abuse bonuses.
• Using software or bots to place bets automatically.
• Using the platform for money laundering purposes.
• Attempting to collude with other players to influence game outcomes.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Operating an account under a false identity or using someone else's identity.
• Attempting to hack or carry out any form of cyberattack.

Mustplay takes your personal information seriously. Data collected during registration is used solely for platform operations and improving member services.

• Your information is never sold or shared with unauthorized third parties.
• Payment information is protected with SSL encryption.
• Information may be disclosed to regulatory authorities where required to meet legal obligations.
• You may request to update or delete your personal information at any time.

For more details, visit mustplay's Privacy Policy Read.

Mustplay believes gaming is for entertainment, not a primary source of income. We encourage all our members to play responsibly.

• Set your own daily, weekly, or monthly deposit limits.
• Set a session limit to make sure you don't play beyond a set period of time.
• Consider a temporary or permanent self-exclusion if you feel the need.
• Gaming should never be a source of stress or financial hardship.
• Keep those under 18 away from gaming.

To learn more about responsible gaming and get support Responsible Play Visit the page. Our support team is available 24/7.

Mustplay reserves the right to temporarily or permanently close your account in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• If evidence of fraud or deception is found.
• If registration with false information is proven.
• To comply with legal orders or regulatory directives.
• If the account has been inactive for an extended period (more than 12 months).

You may contact support at any time to close your account. Please withdraw any remaining valid balance before closing your account.

Mustplay reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes in advance via email or SMS.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not accept any changes, you have the right to close your account.

The latest Terms & Conditions are always available at mustplay.pro/terms-conditions. We recommend checking this page regularly.